The Murfreesboro Emergency Communications Center is dedicated to serving our community by answering emergency and non-emergency calls for assistance. As the critical link for help and the hub for emergency services, we coordinate the police, fire, and medical responses. With an emphasis on teamwork, we aid the emergency service providers in protecting life and property.
Consistently, the Murfreesboro emergency communications center is the busiest Public Safety Answering Point (P.S.A.P.) in Rutherford County. In 2021, more than 257,500 emergency and non-emergency calls were processed and 135,000 calls for service responses were coordinated by a team of dedicated men and women who are committed to providing the highest quality level of service for Murfreesboro’s citizens and public safety field personnel.
The 9-1-1 service exists to help citizens in an emergency. Citizens may be hesitant to call 9-1-1 due to underestimating or denying the seriousness of a situation. Precious minutes are lost when there is a delay in making a 9-1-1 call due to concerns that the call may be unwarranted or if there is difficulty in recognizing the signs and symptoms of a medical emergency. Remember, never be afraid to dial 9-1-1 because of uncertainty. If you THINK you or someone else is experiencing an emergency, call 9-1-1 immediately for help.
The Murfreesboro Public Safety Non-Emergency Line (615) 893-1311 is available to report a non-emergency situation where a public safety response is needed. Some examples of non-emergency situations include reporting a minor traffic accident with no injuries, when a person discovers their car has been broken into, lost or stolen property, and noise complaints. These public safety responses are important, but not an emergency that poses a danger to persons or property where precious minutes count.
For Police or Fire Administration. Citizens seeking administrative information from the Murfreesboro Police Department need to call (615) 849-2MPD (2673). Citizens seeking administrative information from the Murfreesboro Fire Rescue Department need to call (615) 893-1422. It is crucial to the timely processing and dispatching of 9-1-1 emergency and non-emergency public safety responses, that public safety administrative related calls are made to the respective department’s administrative numbers above during normal business hours, 8 a.m. - 4:30 p.m. Monday through Friday.