Customer Service Online

MWRD aims to provide excellent service to our customers by making your billing experience as effortless as possible. Please use the forms below to start or stop your water service, update your account information, apply for a leak adjustment, report an issue with your water quality, sign up for bank draft, and so much more. Feel free to contact our Customer Service Team for additional support by calling 615-848-3209 and choosing Option 1.  

PLEASE NOTE: To view your bill or manage your account, please visit our LINK Customer Account Portal. To access your LINK account, use the Customer and Account numbers located at the top of your water bill.  For a list of frequently asked questions, water quality information, water conservation tips and more, revisit the Department's homepage, here.

  1. Service Requests
  2. Bank Draft Requests
  3. Adjustments & Extensions
  4. Other Services
  5. Printable Forms

PLEASE NOTE: Some Forms Require Verification Documentation

New ServiceValid Driver's License or State-issued ID
New Service for BusinessesValid Business License or Tax Form
Transfers of ServiceValid Driver's License or State-issued ID
Bank Draft AuthorizationsVoided Check or A Letter From Bank (Must Include Account Info & Bank's Letterhead)
Bank Draft ChangesVoided Check or A Letter From Bank (Must Include Account Info & Bank's Letterhead)
After completion of form, please email relative documentation to mwrdcontact@murfreesborotn.gov


More Forms & Documents You May Need (By Division)

  1. Cross Connection Control
  2. Engineering
  3. Fats, Oils & Grease (FOG)
  4. Operations & Maintenance
  5. Stones River Water Treatment
  6. Stormwater
  7. Water Resource Recovery
  1. Certified Plumbers List                  
  2. Cross Connection Control Program Procedures Manual
  3. Residential Questionnaire                    
  4. Well & River Water Users- Cross Connection Control Statement