Citizen Complaints

The Office of Professional Responsibility conducts investigations of complaints against police officers, primarily from citizens who have had an unsatisfactory or unpleasant experience with an officer. Most of the complaints are minor in nature, but this section does have the power to investigate more serious allegations.

The entire process is designed to discover the truth, being as fair as possible, while protecting the rights of everyone involved. Substantiated allegations are dealt with in accordance with the policies of the Department, the City of Murfreesboro, and state and federal laws. Complainants may be prosecuted if they file false complaints.

OPR also conducts background checks for all police department employees.  

To file a complaint against an officer, citizens may contact Captain Cary Gensemer, Lieutenant Craig Snider, or Sergeant Sean Garrison at (615) 849-2686 or fill out the Online Citizen's Complaint Form. You may also request a Citizen Complaint Form by mail.  The form can also be picked up at the Murfreesboro Police Department located at 1004 N. Highland Ave, or citizens may download the form. Completed forms can be submitted to the Office of Professional Responsibility by mail or in person. The Office of Professional Responsibility is located at 1004 N. Highland Ave and is open Monday through Friday 8:00 a.m. until 4:30 p.m.

Citizens are encouraged to call (615) 849-2686 or e-mail Captain Cary Gensemer, Lieutenant Craig Snider, or Sergeant Sean Garrison with any questions they may have about the process.