MWRD’s Customer Service department handles the following:

• Assist customers with new service, terminating service and/or transfer of service
• Assists customers with questions about our services
• Assists customer with questions about their account
• Generates monthly utility bills
• Accepts payments for monthly utility bill
• Collects funds for water and/or sewer connection fees
• Assist customers with hydrant only meters
• Assist customers with leak adjustments

Online Account Access

• Set up your account online and see usage, bill and payment history, and make payments.
• Use our Interactive Voice Response (IVR) to get account information or make payments.

We are closed on the following holidays:

• New Year’s Day
• Martin Luther King Day
• Presidents Day
• Memorial Day
• Independence Day
• Labor Day
• Veterans Day
• Thanksgiving
• Friday after Thanksgiving
• Christmas Eve
• Christmas Day