By signing in or creating an account, some fields will auto-populate with your information and your submitted forms will be saved and accessible to you.
Sign in to Save Progress

Payment Extension Request

Steps

  1. 1. Payment Extension Policy
  2. 2. Payment Extension Request

  • Payment Extension Policy

    2. Payment Extensions

      Please read the policy on Payment Extensions and Agree to continue

    4. Customers with a past due balance of $50 or greater and more than 20 days past due are subject to having their service disconnected for non-payment.

    6. To avoid interruption of service, customers can request a Payment Extension online by Noon of the day prior to cut-off.

      The extension is for seven (7) days and the FULL amount of the past due balance must be paid by the extended date.

    8. Payment Extensions are not allowed for:

      Returned (insufficient funds) payments - Payment arrangement in effect - Accounts currently disconnected

    10. Please Note:

      Online extensions MUST be requested by Noon the day prior to cut-off. In-person extensions can be requested at our Customer Service office until 9 a.m. on the day of cut-off. Please call Customer Service at 615-848-3209 if you have any questions.

    12. Agreement*